“I would like to congratulate you on your excellent service team for the prompt and efficient way that they handled our
recent problem with no cold water in our en suite bathroom.
Tony and Lee quickly identified the problem and sorted it out yesterday with minimal disruption.
It’s good to know that when there are any problems your company has always been quick to resolve them.
In addition, I would like to mention Emma for her lovely telephone manner and for keeping us informed.
Thank you so much we really appreciate all the help we have had from your team.”